FAQ’s

  • To search by size, please use our search feature to see which robes are available in. your preferred size. When in doubt, move onee size up. Our unisex robes adjust to fit different body types and shapes so fear not! And if you have any further questions please don't hesitate to reach out to us.

  • If you are ordering JOBO spa for a loved one and would like to include a gift card, please don't hesitate to email us at info@jobospa.com and we will include a note as per your instructions. Our items ship without a packing slip so all payment information stays confidential. We also have gift. cards for purchase if you'd like to let the recipient choose themselves.

  • Our team fulfills domestic orders to Monday through Friday and you will typically receive your shipping confirmation within 3-5 business days after your order is placed.

    Orders to countries other than the United States are fulfilled within 5 to 8 business days after being placed..

  • Yes, we do ship internationally! All online orders are shipped from Colombia via DHL Priority Mail or FedEx International Priority to the U.S. and around the world. Please note, packages being shipped outside of the U.S. may be subject to customs or duties fees. Any added fees are the responsibility of the customer to pay and are not included in the Min & Mon shipping rates.

    The following is a list of the major countries we ship to. If you do not see your country listed below, please reach out to our Customer Service Team by emailing info@jobospa.com and we will make an effort to accommodate shipping to your location. 

    • Australia

    • Austria

    • Belgium

    • China

    • France

    • Germany

    • Hong Kong SAR

    • Ireland

    • Italy

    • Japan

    • Netherlands

    • Norway

    • New Zealand

    • Singapore

    • Spain

    • Switzerland

    • United Kingdom

  • Once a package has been handed off to the carrier, delivery becomes their responsibility.

    If, for any reason, you do not receive your package within 2 weeks of the shipping date (i.e. the date your order was taken by the delivery service), please email

    info@jobospa.com

    for further instructions.

    Please follow the same steps if the shipping carrier lists your order number as ‘Delivered’ in their online tracking system, but you still have not received your package.